Legal
Refund Policy
How cancellations, service fees, and product returns are handled at TRI-VONAR Concepts.
Last updated: 27 July 2026
1. Overview
This Refund Policy explains when service fees and product purchases may be cancelled, refunded, or exchanged. Email outlet@tri-vonarconcepts.com with questions.
2. Consultation & service fees
- Cancellation 48 hours or more before a confirmed appointment: full refund of any unused service deposit, or free reschedule.
- Cancellation within 48 hours: the deposit may be retained to cover preparation already invested.
- No-show without notice: the service fee or deposit is non-refundable.
- If we cancel a booking for reasons within our control, you may choose a full refund of prepaid service fees or a complimentary reschedule.
3. Products purchased for you
Items bought from third-party retailers on your behalf follow that retailer’s return and exchange rules. We will support returns where the retailer allows them, provided items are returned in original condition.
4. Contact for refunds
Email outlet@tri-vonarconcepts.com with your name, booking reference, and reason for the request. Studio: 30, Tokunbo Street, Sabo, Lagos.